The challenge

BAM Bouw en Techniek ‘s wish list was clear and diverse. First and foremost, we want to save on travel time – and therefore costs. That’s why we want to be able to access and manage installations remotely. Being able to comply at all times with the 24/7 service agreements we conclude with our clients – after all, this contributes to higher customer satisfaction – is also an important condition for us. Also, being able to communicate – serially – with obsolete installations is a must: this way – and this too contributes to cost savings – we are not dependent on expensive new equipment or the expensive software of the Building Management System manufacturer’.

Solution

Our standard remote solution offered all the functionality – all via 4G – to fulfill BAM’s wish list. In addition, BAM uses our system to communicate faults and alarms. These are sent via SMS or email to the fault platform and handled centrally. Our service has been designated by BAM organization-wide as the standard for remote access to buildings and systems.

Realization

The solution was realized by offering our standard service including sound advice on creating authorization levels in our portal. This allows locations to be managed and shared as desired. BAM uses both our ServiceGate V2 and the ServiceGate 4G LTE router. The latter is needed when contacting a location outside the client’s network. We can communicate very well with the BACNET protocols and also connect to obsolete controllers, for example serially.

We have since grown to become a sparring partner for solving ICT technical challenges. So a nice bond of trust was established with this client as well. That’s what we do it for!